Privacy Policy

Effective Date: December 17, 2025

Introduction

Owner/Operator: Doctors and Litigation, a project of GSP5 Consulting, LLC, operated by Gita S. Pensa, MD (the "Company," "we," "us," or "our").
Website: https://www.doctorsandlitigation.com

This Privacy Policy describes how we collect, use, store, and protect personal information of physicians and other healthcare professionals who visit our Site, opt in to our funnels, subscribe to our emails, and/or use our coaching and educational services related to malpractice and litigation stress (collectively, the "Services"). By accessing or using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Types of Information We Collect

1.1 Information You Voluntarily Provide

When you interact with us, you may provide:

Contact details: name, email address, phone number, mailing address, job title, specialty, and organization/affiliation.
Professional information: medical specialty, years in practice, type of practice (e.g., academic, private, hospital-employed), role (attending, resident, fellow), and location(s) of practice.
Litigation-related context (high-level, non-identifying): whether you have been sued or anticipate litigation, status (e.g., pre-suit, discovery, trial, appeal), and your general concerns and goals.
Coaching/intake information: responses on application forms, questionnaires, and surveys related to litigation stress, burnout, emotional wellbeing, resilience, and goals for coaching.
Transaction and billing data: payment method details (processed through third-party providers), billing address, and records of purchased products or services.
Communication content: emails, contact form submissions, scheduling requests, feedback, testimonials, and notes from coaching sessions (to the extent documented).

We request that you avoid sharing specific patient-identifying information, specific case details, or protected health information (PHI) about others. If such information is shared, you represent that you are legally permitted to disclose it and you understand that we are not acting as your legal counsel or your healthcare provider. Such information may also be discoverable in the case of a legal action.

1.2 Sensitive Information

Because of our niche, you may voluntarily share information about:

Your involvement in malpractice or other litigation or claims.
Your perceived performance in adverse events, peer review, or internal investigations.
Your emotional state, stress level, burnout risk, or related mental health concerns.

We treat this information with heightened care and confidentiality and use it solely for coaching, support, and aggregated analysis of client needs. We do not provide psychotherapy, diagnosis, or medical treatment, and we do not create or maintain medical records as a covered entity under HIPAA.

2. How We Use Your Information

We use your information for:

Service delivery: providing one-to-one coaching, group programs, workshops, webinars, and related resources tailored to physicians facing litigation stress and professional scrutiny.
Personalization: tailoring sessions, educational content, and recommendations to your practice environment, specialty, and litigation context.
Communication: responding to inquiries, sending onboarding information, coaching logistics, reminders, and follow-ups.
Email marketing and education: delivering newsletters, educational content, updates on new offerings, and invitations to webinars, podcasts, and events, consistent with your preferences and applicable law.
Analytics and improvement: evaluating and improving our Site, funnels, messaging, and Services to better serve physicians experiencing litigation and burnout.
Legal and compliance: maintaining records to comply with professional standards, ethical obligations, tax and accounting rules, and responding to lawful requests by public authorities.

We do not use sensitive litigation-related information for generalized advertising or sell it to third parties.

3. Legal Bases for Processing (If Applicable)

For users in the EU/EEA/UK or other jurisdictions that rely on legal bases, we may process your personal information under the following bases:

Your consent (e.g., for marketing emails, contact forms).
Performance of a contract (e.g., providing paid coaching or programs).
Compliance with legal obligations (record-keeping, tax, or professional regulations).
Legitimate interests (e.g., securing the Site, preventing fraud, understanding how physicians use our Services), balanced against your rights.

4. How We Share Information

We may share information with:

Service providers: third parties who support our operations, such as:

Email marketing and CRM platforms (e.g., mailing list providers, funnel software).
Online scheduling tools and practice management tools.
Payment processors (who process card data directly and do not share full card numbers with us).
Web hosting, analytics, and security providers.

Professional advisors: our attorneys, accountants, or consultants, when requested and reasonably necessary for compliance or risk management.
Business changes: if we undergo a merger, reorganization, or asset transfer, personal information may transfer as part of that transaction.
Legal obligations: when required to comply with law, regulation, court order, subpoena, or to protect our rights, safety, or property.

We require service providers to safeguard and use your data only for the contracted purpose and not for their own independent marketing.

5. International Data Transfers

If you are located outside the United States and choose to use our Services, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. Where legally required, we will implement appropriate safeguards (such as standard contractual clauses).

6. Data Security

We implement reasonable technical and organizational measures, including:

Secure hosting and encrypted connections (HTTPS/SSL) where applicable.
Restricted access to any notes or correspondence to authorized personnel only.
Use of strong passwords, access controls, and regular updates to software and plugins.

No system can be fully secure; however, we strive to protect your personal information given the sensitive nature of our work.

7. Data Retention

We retain personal information:

As long as needed to provide Services (e.g., coaching relationship, program access).
For a period that aligns with professional practice standards and applicable limitation periods (for example, 5–7 years after last contact, where appropriate, to document professional interactions and protect both parties).
Longer where required by law or necessary to defend legal claims.

When retention is no longer necessary, we will delete or anonymize your data in a reasonable manner.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access and receive a copy of your personal information.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal and professional record-keeping obligations.
Object to certain processing (e.g., direct marketing).
Restrict processing in some circumstances.
Withdraw consent at any time, where processing is based on consent.

You can also:

Opt out of marketing emails by using the "unsubscribe" link in any email.
Adjust browser settings to manage cookies (which may affect Site functionality).

To exercise rights, contact us at the email address below, and we will respond within a reasonable time and in accordance with applicable law.

9. Cookies and Tracking Technologies

We may use:

Essential cookies for site functionality and security.
Analytics cookies to understand how physicians use our Site and funnels.
Advertising or retargeting tools (if used in the future) to reach physicians who have expressed interest in our content.

You can manage cookies through browser settings and certain third-party opt-out tools.

10. Children’s Privacy

Our Site and Services are directed to adult professionals and are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, contact us to request deletion.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the Site or Services following changes indicates acceptance.

12. Contact Information

For privacy questions, data requests, or concerns, contact: Doctors and Litigation (a project of GSP5 Consulting LLC)

Email: [email protected]